Frequently Asked Questions
*WHEN WILL MY ORDER SHIP?*
Each product page has up to date lead times displayed in Bold Red Text.
*WHAT IS A LEAD TIME?*
The time is takes to get a product ready BEFORE shipping. aerofabb products are in very high demand and we fulfill hundreds of orders on a weekly basis. This lead time allows us to work down the list of orders from oldest to newest. Do note that Lead Times are based on BUSINESS DAYS which is strictly Monday - Friday.
*WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION?*
An order confirmation will be sent to the Phone Number and/or Email Address used during checkout. If you did not receive one, there is a good chance the Phone Number and/or Email provided are invalid or misspelled.
*WHY DON'T I HAVE TRACKING INFO YET?*
Once the shipping label is created, a shipping confirmation will be sent to the Phone Number and/or Email Address used during checkout. This will include your tracking number. If you did not receive one, there is a good chance the Phone Number and/or Email provided are invalid or misspelled.
*CAN I CANCEL MY ORDER?*
Please view our Shipping and Returns section here.
*DO YOU SHIP INTERNATIONAL?*
We sure do! Don't see your country listed at checkout? Contact us at firstname.lastname@example.org for more shipping options.
*HOW CAN I BE NOTIFIED WHEN PRODUCTS ARE RESTOCKED?*
(Be in the know!) You can subscribe to our Newsletter at the bottom of our website. This will keep you up to date on Product Stock, New Product Releases, Important Updates, etc.
*CAN I "PRE-ORDER" A PRODUCT THAT IS OUT OF STOCK?*
Unfortunately we cannot accept "Pre-Orders" or for customers to be put on a "Waiting List" for out of stock products.
*CAN I MODIFY A PRODUCT TO FIT A VEHICLE OR MODEL IT IS NOT INTENDED FOR?*
No, we do not offer products with a "universal" fitment and we highly discourage modifying any aerofabb product to do so. Vehicle fitment is listed on the product page and will ONLY fit said vehicles listed.
*HOW MUCH WILL IT COST TO SHIP MY PRODUCT?*
To view live shipping rates whether International or Domestic, simply add the item(s) to your cart and enter your address/personal information to view real time Live Rates at checkout. If you happen to receive an error, please contact us here.
If what you are looking for is not listed above, please contact us here or give our shop a call and we'd be happy to help! (919) 292-2156
Our hours are Monday- Friday 8am - 5pm EST. If we do not answer or if you happen to call outside of these hours, please leave us a message and we will get back to you as soon as we can.